Who do I contact for Emergencies outside of Office Hours?

In the event of an emergency outside our standard office hours, please contact our main office number on 0203 865 7789.

Our out-of-hours service is managed by Adiuvo, who operate on behalf of JFM and have full access to our internal systems and approved contractor network. This service is strictly for genuine emergencies that cannot wait until the office reopens—for example, fire safety concerns, lift failures, or major leaks.

Where appropriate, Adiuvo will escalate serious incidents directly to the JFM Senior Leadership Team to ensure swift and effective action.

For all non-urgent matters – such as service charge enquiries, key or access requests, or sales-related questions – please contact the relevant JFM team during normal working hours.