Specific to JFM

Which Service Partners do you work with?

By |2020-02-09T18:09:30+00:00September 6th, 2019||

Part of the beauty of working with selected suppliers is that we can demand more from them arguably than one sometimes can of their employees in-house. There are no contracts in place, thus there’s no obligation to continue our relationship if standards fall. By keeping two service partners for each discipline required, we’ve also always

Who can I complain to / what is your complaints procedure?

By |2020-02-09T18:09:06+00:00September 6th, 2019||

First off, please notify us of your dissatisfaction by email or using the contact form on the ‘Contact Us’ section of this site. In the event that we cannot resolve your complaint to your satisfaction, we are a member of an Ombudsman Service and accordingly have a formal complaints procedure to follow. In the

What days/times are your offices open?

By |2020-02-09T18:08:23+00:00September 6th, 2019||

Our offices are open from 9am to 5:30pm, Monday to Friday. You may contact us by email or phone during these hours. Outside of these hours, we operate an emergency helpline which is contactable on our usual office number 0203 865 7789.

What are your charges / fees?

By |2020-02-09T18:08:09+00:00September 6th, 2019||

Firstly, we operate to a minimum annual management fee of £6,500 plus VAT, irrespective of size of the block/estate. We do not have a rigid fee structure. We usually assess, to the best of our ability, each individual block/estate’s needs, along with the individual requirements of the board of directors. We factor in location, age

What size blocks do you manage?

By |2020-02-09T18:07:55+00:00September 6th, 2019||

We have made the decision to do what we feel many agents do not do enough of, and that is to keep our on-site presence high with all of our clients. This means we’re set up to specialise in medium-sized to larger blocks/estates, typically from 30 units upwards. That’s not to say we won’t manage