Forget the Gimmicks – it’s All About People
We’ll be frank – finding something (that one thing?) in block & estate management that sets you miles apart from the competition is almost impossible. If anyone says anything different, take it from us – it’s likely to be just a gimmick and in practice will not amount to a tangible difference in the service.
So, how are we different?
Well, we guess we have settled on not being radically different. Instead we’ve set out to do the basics better than anyone. And you do that with great people.
JFM provide the best possible people to our customers and we empower our staff so that we can have the greatest chance of meeting your challenges.
We deliver solutions with intelligent individuals who are more customer-centric, more empathetic, and every week are striving to be better than the last. It’s the team spirit, the continual training and assessment, the regular and frequent portfolio reviews, the small portfolio sizes, and the innovative thinking that sets us apart.
These things are hard to package-up into a shiny product, but we think our online review scores and overall client happiness levels speak for themselves – not to mention our huge success in picking up four national awards between 2018 and 2019.
Great People work with Great Systems & Tools
We empower our staff by creating an environment which allows them to deliver the fundamentals of good property management. Our staff know they have to achieve a number of specified critical tasks to the highest possible standards. It’s then up to them to deliver everything else by working with key decision makers in your block or estate.
What are the key systems and tools that help them deliver this service?
A Proven Track Record
We’re passionate about our people and we know our systems and tools are top notch. But don’t just take our word for it.
Our customers are willing to vouch for us, the industry press has recognised our abilities, and we’ve been a storming success at national awards in the sector.
Our record of industry accolades speaks for itself:
Be sure to check out how we got on at the Property Week Management All Stars Awards (6 Nov 2019) and the PMAs (22 Nov 2019) in a few weeks’ time. Should we pick up a winners’ trophy though we may well be less discreet about it than simply relying on this little section of our website to announce the great news.
Add to the above the fact that JFM have the best online review scores of any specialist managing agent in the country and you can see why people are flocking to us.