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Quality Block & Estate Management

JFM are experts in the management of residential blocks and estates. And it’s done with a touch of class.

We’ve worked hard to create an environment designed to ensure intelligent professionals thrive. Through a rigorous selection process and by making JFM a great place to work, we attract only the most capable people. This is demonstrated by the way service is delivered to our customers.

Fundamental standards are in place to ensure your critical risks are managed, from strong financial reporting through to a regimented inspection process and tight health and safety management. Regular portfolio reviews and strong internal tracking systems allow us to periodically arrange a ‘health check’ for your development.

But we’re also aware that no two buildings are the same. We’ll ensure that we develop a style of service suited to your block or estate. We tailor the delivery of our service to the needs of your property and we will work closely with directors and other community leaders. Our people know that a different choice of wording or approach to a problem can make all the difference to homeowners. We know that it’s your home or investment that we’re looking after – not ours – and we act accordingly.

Keep reading to find out more about what you can expect when JFM manage your block or estate.

On a mobile? Tap each of the boxes below to find out more details about what we offer

Dedicated Property Manager

We’re set up to attract the best

We’ve been recognised nationally as a top employer in our sector and it shows in the calibre of our staff.

You’ll have a dedicated and motivated property manager, expertly trained and ready to handle your technical issues with care.

Our property managers attend regular ARMA training events and are qualified, or working towards, JFM-funded IRPM qualifications.

Full Cover – 24/7 365 days a Year

Whenever you call us – someone will answer and assist

We know your block never sleeps.

So, we’re set up to deal with urgent issues after 5.30pm, through the night on weekdays and all day on weekends.

If you have an emergency issue, outside of regular hours, you can rest assured that it will be dealt with by alert, capable, and friendly staff.

Excellent Response Times

Quick access to brilliant people

We pride ourselves in expert customer service, something we’ve been recognised for nationally.

96% of our calls (as of September 2019) were picked up within 3 rings – messages are returned same day or within 24 hours.

Our email target response time is 2 days (but we can reply much sooner), and we’re ready to assist you with a friendly attitude.

Online Portal Area

Online access to a wealth of useful information

These days, it’s not necessary to spend your precious time on the phone asking for documents to be emailed, if you’d rather not.

Our standard management fee will include full access to MyBlockman, our online customer portal for homeowners at your block/estate.

On here you’ll find key information like maintenance updates, useful documents, and full access to your service charge and ground-rent accounts.

Service Charge Billing

Compliant and in accordance with your lease or deeds

We ensure your service charge billing and collection is contractually correct, with any arrears chased promptly.

A full lease analysis carried out prior to our appointment allows us to spot any changes that may need to be made.

Our service charge requests are clear and accurate and can be posted, emailed, or simply downloaded from our online portal.

Site Inspections

Reports produced from site - actioned within 7 days

Upon instruction, JFM will agree a site visit frequency with you.

Detailed photographic reports are produced for each visit using inspection software on a smartphone or tablet.

The report is sent immediately from site with our administration team ensuring all routine actions are complete within 7 days.

Records are kept on file for a clear and organised audit trail.

Service Charge Budgets

Prepared well in advance of financial year-end

JFM draft detailed service charge budgets each year, complete with expert guidance, ready for consultation with you.

We take pride in the detail we go into in analysing existing expenditure and advising on likely future costs.

Much value is placed on forward-planning and accordingly a Reserves Plan for the next 7-10 years accompanies each budget issued.

Accounts

Issued swiftly and compliantly

We track every one of clients’ year-end processes to ensure the timely production of the year-end service charge accounts.

We only work with accountants who follow relevant best practice set out by the ICAEW.

Supporting documentation for each line of expenditure is available for full transparency.

Repairs & Maintenance

Quick response to your maintenance needs

JFM have an extensive panel of experienced, capable and competitively priced contractors.

We check they’re adequately insured, competent, aware of their health & safety obligations, and have them sign up to a code of conduct.

And we’re flexible, so we’ll happily work with your suppliers where you wish us to.

Health & Safety

Your risks - expertly tracked and eliminated

We use excellent tracking software to ensure we document and resolve your key health & safety risks.

Key data from fire and general risk assessments is reported, reviewed and managed on a weekly basis.

Property managers get help at partner-level to to help them ‘unstick’ the most technical problems to make your building safe.

Major Works Strategy

From inception to completion – professional guidance

Major works management is underestimated by many. JFM meet the challenges head-on.

We’ll help you plan over a 7-10-year period and steer you through the minefield of section 20 consultation.

We work with top surveyors and consultants in the sector to ensure the projects are skilfully delivered.

Company Secretarial

We’ll take care of your statutory administration

As company secretary we’ll do the often-tricky administration required to keep you legally complaint.

Shareholder registers and other key online information is reviewed weekly and kept up to date.

We’ll call AGMs, appoint and resign directors, file accounts and generally take the hassle of running a limited company away from you.

With JFM, you can expect our people to treat your enquiries with care and the utmost professionalism.

Even in difficult circumstances, our staff are trained to maintain a positive and friendly approach. We won’t shy away from tough conversations where needed, but we will always seek to retain empathy and consideration regardless of the situation. When we employ staff, we’re looking at both ability and character.

It’s a winning combination that has allowed us to develop into a game-changing, multi-award-winning, property management company.

Professional Services

JFM pride ourselves on being able to provide expert guidance on technical matters. There’s not a lot we don’t know when it comes to service charge collection, landlord & tenant law and keeping your common areas in the best order.

We do recognise, however, that our clients will require access to other professional services in order to uphold their obligations. JFM have an excellent network of carefully chosen service partners to achieve this. From surveyors and solicitors to brokers and accountancy firms, we only work with high-calibre people.

We’ve opted not to provide these services ‘in-house’ because we want to retain 100% independence in these areas and give our clients the right to choose who they work with. We’ve found this approach to be more effective than the so-called ‘one-stop-shop’ approach since a free-market drives up competition, and thus standards.

We work with our service partners to provide, among other things:

  • Major works project administration
  • Building surveys
  • Party-wall agreements
  • Capital expenditure plans
  • Collective enfranchisement
  • Lease extensions & variations
  • Right-to-Manage
  • Counsels’ opinion
  • Service charge & company accounts
  • Buildings and other insurance policies
  • Fire & general risk assessments
  • Competitive utilities contracts
  • Major works project administration
  • Building surveys
  • Party-wall agreements
  • Capital expenditure plans
  • Collective enfranchisement
  • Lease extensions & variations
  • Right-to-Manage
  • Counsels’ opinion
  • Service charge & company accounts
  • Buildings and other insurance policies
  • Fire & general risk assessments
  • Competitive utilities contracts

Some of our trusted partners include:

Some of our trusted partners include:

Find out more about what our customers think of JFM with some recent testimonials –

View Testimonials

Indicative Quote & Free Inspection

It will take just 5-10 minutes on the phone for us to run through key details about your building so we can produce an indicative quote for you. You can use this as a rough guide to see if we are a good match for your building. If we are competitive, you’ll be entitled to a free site inspection.

As part of an inspection we will undertake a detailed review of your block/estate which we use to produce a full fee proposal. Simply enter your details below for more information.

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