Funny you should ask. You can view the policy here.
Part of the beauty of working with selected suppliers is that we can demand more from them arguably than one sometimes can of their employees in-house. There are no contracts in place, thus there’s no obligation to continue our relationship if standards fall. By keeping two service partners for each discipline required, we’ve also always
First off, please notify us of your dissatisfaction by email email@example.com or using the contact form on the ‘Contact Us’ section of this site. In the event that we cannot resolve your complaint to your satisfaction, we are a member of an Ombudsman Service and accordingly have a formal complaints procedure to follow. In the
Please call our usual office number on 0203 865 7789 in the event of an emergency outside of our opening hours. Please note that only issues that cannot wait until our office next re-opens can be dealt with through this service.
Our offices are open from 9am to 5:30pm, Monday to Friday. You may contact us by email or phone during these hours. Outside of these hours, we operate an emergency helpline which is contactable on our usual office number 0203 865 7789.
Firstly, we operate to a minimum annual management fee of £5,000 plus VAT, irrespective of size of the block/estate. We do not have a rigid fee structure. We usually assess, to the best of our ability, each individual block/estate’s needs, along with the individual requirements of the board of directors. We factor in location, age
As of October 2019, the average-sized block under management was 43 units. However, JFM manage a number of blocks/estates much larger than this, with our largest being 400 units.
We have made the decision to do what we feel many agents do not do enough of, and that is to keep our on-site presence high with all of our clients. This means we’re set up to specialise in medium-sized to larger blocks/estates, typically from 30 units upwards. That’s not to say we won’t manage